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My Live Chat with Blackboard Customer Service

• David: Hello Trevor Meyer, my name is David. How may I assist you?
• Trevor Meyer: When I log in...it shows the class I taught last semester...not the one I'm teaching this semester.
• Trevor Meyer: Can you help?
• Trevor Meyer: .
• Trevor Meyer: .
• Trevor Meyer: .
• Trevor Meyer: I could tell you a story while I wait...would you like that?
• Trevor Meyer: I'll take your silence to mean yes.
• Trevor Meyer: There once was a young professor...
• Trevor Meyer: He enjoyed teaching, but didn't have a ton of free time.
• Trevor Meyer: So when he tried to upload his lectures to his blackboard account, he was saddened when he found out that there was no place to put them.
• Trevor Meyer: He didn't know what to do.
• Trevor Meyer: But then...THEN...he saw that he could live chat and get help.
• Trevor Meyer: So that's exactly what he did.
• Trevor Meyer: Now I know you're probably wondering...did he get the help he needed?
• Trevor Meyer: And that's a good question. Quite valid, actually.
• Trevor Meyer: But you see, this story is the best kind of story...the type where you can choose your own adventure. So you tell me, David...did he get the help he wanted?
• [At this point I waited for a bit before I ended the chat and tried again]
• David: Hello Trevor Meyer, my name is David. How may I assist you?
• Trevor Meyer: David! It's you!!!
• Trevor Meyer: Are you there, David?
• David: My apologies for earlier.
• Trevor Meyer: What happened?
• David: We are extremely busy and I missed you chat.
• David: Have you requested the course shell already?
• Trevor Meyer: Did you enjoy my story?
• Trevor Meyer: I don't know what a course shell is...but I'd like one.
• David: The story was excellent.
• Trevor Meyer: I'm glad you liked it.
• [David went on to help me. Thanks David!]